Airbnb’s own Chip Conley reveals how to transform your guest’s experience in this exclusive video.
We recently asked Chip Conley, Head of Global Hospitality & Strategy for Airbnb, about how to delight your guests.
“Create a memory that is perfect for that particular guest”, Chip explains in this exclusive video:
“You want to make a memory that’s going to last with them their whole life”, he continues, “That usually means that you get the hardware right, the comfortable bed and clean bathroom – but the software, the personality and the relationship, that the guests remember the most.”
Two years since his Stay in Rome, Chip still recalls the extra mile that one guest went to.
“The host did a little research on me. He knew I was a hotelier, and he read a quote where I said that the thing I missed most about Airbnb was Room Service”.
“The first thing he did when I arrived was gave me a list of restaurants and told me where I can get food in the local area.”
Chip still remembers the local advice shared by his host – but how many of your guests are saying the same?
Pearlshare is a free app for iPhone and iPad that makes sharing places with your guests quick and simple. Save all your favorite places – restaurants, bars, places to get breakfast – and all the details your guests will need to find and book are shared in just a few taps.
It’s easy to transform your guest’s stay using a Pearlshare Collection:
- Download the free app and create an account
- Ask your guest a bit about their stay – What kind of food do they like? Are they traveling for business of pleasure?
- Find & add some nearby places to a Pearlshare Collection, tailored to their stay
- Send them their personalized Collection and let them know that you hand-picked some places for them to try
Help your Airbnb guests to belong anywhere! Send them a personalized Pearlshare Collection.
